CASVPN completely understands the genuine concerns about your privacy therefore we will describe here how we ensure that your privacy remains protected. It is important to understand that CASVPN keeps as limited information as we can and what we do with that information when you use our services.
In order to register and administer the VPN client, we reserve some information from the user, including the name, email address and payment information is stored with payment processor in our case Stripe for Credit and Debit Card and other Payments via PayPal. This allows us to better facilitate the service for the customer. To show that we are willing to go above and beyond other VPN products, even the bare minimum information that we do keep, we keep it encrypted.
Data is processed automatically by CASVPN, and the company act as the responsible body for its users. CASVPN only uses third party services of payment processing only. CASVPN guarantees a strict no-logs policy which means that all the activities performed are automatically processed and neither any activity are hence monitored, recorded, logged or sold to any third party nor we store, session information, bandwidth usage, traffic logs, IP addresses or any other information or data.
The moment the customer start using CASVPN services their data over the internet becomes encrypted and therefore any activity over the internet and the data becomes invisible to ISPs, data snoopers or cyber criminals. CASVPN also has a strict no log policy and we are not required by Hong Kong to keep any record of CASVPN users as well
• Email address: One of the basic requirement is to submit the email address to register to CASVPN services. This Email address shall remain the point of contact between the user and the company. Email address will be used to provide any exciting new offers, or software updates information. Email address is also important as lost passwords shall only be recovered using the email id only.
• Payment data. CASVPN also requires payment information such as Credit/Debit card information along with Pay Pal information. This information is only stored by the payment processors and used to process any billing information for payment and/or make refund.
CASVPN will only accept the user as its client if the user provides an authentic, current. Trustful, complete and accurate information and shall warrant CASVPN to verify your information at any time. If information found to be untrue CASVPN reserves the right to terminate any such account and its access to CASVPN services.
CASVPN also process limited technical information which may be deemed as personal data only to maintain or improve the functionality of our services. If the user wishes not to provide the detail, then CASVPN will not be able or is authorized to provide services in full.
• Server load information, to monitor the server performance and to suggest the best server to the clients.
• Customer inquiries and communication information is stored by CASVPN in order to have better communication with users and understanding of their problems.
• CASVPN uses different Cookies to enhance user experience on the website, such as
Customer can however set up cookie warnings for every time CASVPN place a cookie in your browser or you can also choose to disable all cookies through web browser settings. Please note cookies are only used to enhance the customer’s usage experience.
CASVPN services are meant for the user with the age of 18+ only and CASVPN will recognize the information provided to them by the customer if it is accurate, truthful, current and complete information and CASVPN reserves right to suspend the accounts that are dishonest and misleading.
CASVPN only collects personal information to get yourself subscribed to CASVPN services, that user provides on the website. All we require is email address and payment information, that allows us to create your account. Email addresses are used to send password once account is setup, sending information related to payment transaction to communicate with the customers of CASVPN, such communication will include answering customer queries or sending mail to inform for any update in software versions.
CASVPN only store your email address information and use it for the following purposes only:
CASVPN process the personal data in legal bidding way (as described above and in Terms of Services) in order to provide you the best services that you deserve. CASVPN may use the personal data such as your email address for direct marketing purposes whenever applicable by the law only.
CASVPN clients can request us to share the personal information that we have collected or request us to make changes to any previously provided information i.e. update, object our processing of your data i.e. marketing purposes, provide you the copy of your personal data in machine-readable format or request to delete your personal data. Customer may also request to limit the processing of their personal data (if there is a legal basis to do so).
CASVPN stores very limited data of the customers choosing to use the services and CASVPN only retains the information for no longer than 1 year after the expiry of CASVPN services on any described platforms.
CASVPN’s customer’s data is processed under the jurisdiction of Hong Kong. It is always recommended to safe guard your data completely and beware when providing your personal information to any third party on any application you choose to use on your laptops or mobile devices and ensure that nobody can access your information without your consent.
This reminder is given to protect yourself from any leakage of personal data into wrong hands and avoid any type of misdemeanor such as such as an invasion of privacy, identity theft and fraud, etc.
CASVPN provides security features such Malware protection, NAT firewall, Data encryption technology and a strict no log policy to ensure your data remains secure but it is your responsibility to always exercise caution while using CASVPN services or any other services. CASVPN however will under no circumstances be liable for any of your unlawful or negligent activities violating all applicable laws set by CASVPN or any third party rights.